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FAQ

Are the bags made out of real leather?

Yes, all our products are made out of leather, we use cowhide leather.

 

If I want to buy only one purse, do I have to pay shipping?

Yes, for retail orders under $120 you have to pay $25 USD shipping. For more information please check on https://www.vianala.com/internationalshipping/

 

What’s the MOQ for wholesale prices?

We don´t have a MOQ, but you can get 50% OFF when you add to your cart $2, 000 USD, that means you will only pay $1,000 USD

We take care of all the export issues, you just have to provide your TAX ID and shipping adress so we can estimate the shipping cost

 

How do I place and order online?

Visit our website www.vianala.com/international and follow the next steps:

  • Add to the cart the products you like
  • Press the botom continue
  • Enter your shipping information, you can make the payment only o you can choose the optio sent quotation to my mail in which you will receive information about other method payments
  • Confirm your payment to myorder@vianala.com
  • You will receive the products within 5-7 labor days

 

Can I track  my order?

Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business days of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number. You can also check the status of your order by visiting our Order Status page

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