How do I return or exchange an item from my order?
Vianala is committed to making your shopping experience a success and offers free returns. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 30 days from purchase for a full refund. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.
Please enclose your packing slip and use your prepaid shipping label to send your Vianala purchase back for return. If you have lost your VIANALA label or packing slip, please call Customer Care at +52 477 7133305.
+52 (477) 713 33 05
Colonia La Brisa
Lunes a Viernes
9:00 a.m. - 2:00 p.m.
3:00 p.m. - 7:00 p.m.